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ASEAN Ambassadors and Consul Generals from Vietnam join Vietjet on airline’s debut flight from Ho Chi Minh City to Bali

Vietjet on airline’s debut flight from Ho Chi Minh City to Bali Vietjet Vice President – Mr. Do Xuan Quang welcomes ASEAN Ambassadors and Consul Generals in Vietnam and passengers on board for the airline’s inaugural flight from Ho Chi Minh City to Bali

• The new direct service operates five return flights per week between Vietnam’s largest city and the Indonesian island destination

(Bali, Indonesia, May 29, 2019) – Today, the new-age carrier Vietjet officially launched its newest route, Ho Chi Minh City - Bali, connecting the largest city in Vietnam to one of the world’s most famous holiday destinations just in time to celebrate the start of summer.


Attending the launch ceremony in Bali were Deputy Minister of Tourism of the Republic of Indonesia Ms. Rizky Handayani, Indonesia Ambassador to Vietnam Ibnu Hadi, ASEAN Ambassadors and Consul Generals in Vietnam and many other representatives of Indonesian authorities as well as partners and travel agents of Vietjet in Indonesia.


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali Vietjet Vice President – Mr. Do Xuan Quang welcomes ASEAN Ambassadors and Consul Generals in Vietnam and passengers on board for the airline’s inaugural flight from Ho Chi Minh City to Bali

During the inaugural flight from Ho Chi Minh City to Bali, the ASEAN Ambassadors and Consul Generals from Vietnam and passengers were presented with flowers and charming souvenirs from Vietjet’s representatives. To welcome the new route, Vietjet also staged an exciting ‘flashmob dance’ performed by Vietjet’s mascot AMY and the airline’s lovely cabin crew at Ngurah Rai International Airport in Bali.


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali Representatives of the Indonesia Ministry of Tourism and leaders of Ngurah Rai International Airport welcomes Vietjet’s inaugural flight to Bali

Speaking at the inauguration ceremony, Vietjet Vice President Do Xuan Quang said, “We are grateful to be the first and only carrier to operate a direct service connecting Ho Chi Minh City and Bali, contributing to the promotion of tourism and trade across the region. With this direct route, passengers from Vietnam can now save more time and money when traveling to Bali island without having to transit at other airports, and at the other end, local people and travelers from Bali can now more easily discover the modern and vibrant Ho Chi Minh City and connect to other famous destinations within Vietnam and across the region thanks to Vietjet’s wide and expanding network. With our fleet of new, modern aircraft, staffed by our multinational flight crews, diverse ticket classes, attractive promotions, and delicious hot meals, we will continue to attract many more passengers, all of whom will be highly impressed by our services and entertained by our exciting in-flight activities.”


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali Representatives of the Indonesia Ministry of Tourism and leaders of Ngurah Rai International Airport welcomes Vietjet’s inaugural flight to Bali

Besides the inaugural ceremony, guests at the event also enjoyed an impressive Indonesian traditional dance performance. In the presence of Ambassadors and Consul Generals representing multiple Southeast Asian countries, the event not only marked a milestone for Vietjet's history, but also promoted friendship and conveyed a message of peace between countries in the region.


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali Vietjet staged an exciting ‘flashmob dance’ performed by Vietjet’s mascot AMY and the airline’s lovely cabin crew at Ngurah Rai International Airport in Bali to welcome the new route

Attending the event, Ms. Rizky Handayani, Deputy Minister of Tourism of the Republic of Indonesia congratulated Vietjet on launching the new route. “I would like to congratulate Vietjet on opening the new route from Ho Chi Minh City to Denpasar today,” said Ms. Handayani. “This momentum is expected to be a good start for Vietjet to further connect many more Vietnam destinations to other destinations in Indonesia, the region and beyond. Vietnam and Indonesia have a long and traditional relationship and have similarities in their culture and their history, thus the new route will further improve our relationship and help to increase the travel flow between the two countries in the future. We hope that travelers between Ho Chi Minh City and Bali can now enjoy low air fares, less travel time and comfortable trips.”


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali Vietjet Vice President – Mr. Do Xuan Quang delivers remark to celebrate the HCMC-Bali route

The Ho Chi Minh City - Bali route will operate five return flights per week, every Monday, Wednesday, Thursday, Friday, Sunday starting from May 29, 2019. The flight time is around four hours per leg. The flight departs Ho Chi Minh City at 08:05 and arrives in Bali at 13:05. The return flight takes off from Bali at 14:05 and lands in Ho Chi Minh City at 17:05 (all local times listed). Tickets are available at www.vietjetair.com as well as during the daily “golden hours” promotion from 12:00 to 14:000 (UTC+7).


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali The new route’s inaugural ceremony joined by Head of Department of Transportation - Government of Bali Mr. Samsi Gunarta, Vice Ambassador of Vietnam to Indonesia Ms. Nguyen Thanh Ha, Ms Rizky Handayani – Deputy Minister of Tourism of Indonesia, Vietjet Vice President Mr. Do Xuan Quang and Ambassador of Indonesia to Vietnam Mr. Ibnu Hadi (from the left).

Bali, one the most popular island destinations in Indonesia and all of Asia, is often called “The Island of the Gods” and routinely described as a tropical paradise. Voted as one of the best islands in the world’, Bali is a wonderful blend of pristine, beautiful landscapes and unique cultural charms.


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali The new route’s inaugural ceremony joined by Head of Department of Transportation - Government of Bali Mr. Samsi Gunarta, Vice Ambassador of Vietnam to Indonesia Ms. Nguyen Thanh Ha, Ms Rizky Handayani – Deputy Minister of Tourism of Indonesia, Vietjet Vice President Mr. Do Xuan Quang and Ambassador of Indonesia to Vietnam Mr. Ibnu Hadi (from the left).

To add further excitement, Vietjet has also introduced a special campaign called "Love Connection – Show your summer version” for which passengers can dress up in cosplay style when traveling on Vietjet flights from June 1, 2019 to July 31, 2019 to receive a special gift. Travelers can hunt for super saver tickets during the daily promotion, “12pm, it’s time to Vietjet!” with millions of tickets from just USD0 (*) up for grabs from 12:00 to 14:000 (UTC+7) at www.vietjetair.com. Promotional tickets are applied to all domestic and international routes.


Vietjet on airline’s debut flight from Ho Chi Minh City to Bali The new route’s inaugural ceremony joined by Head of Department of Transportation - Government of Bali Mr. Samsi Gunarta, Vice Ambassador of Vietnam to Indonesia Ms. Nguyen Thanh Ha, Ms Rizky Handayani – Deputy Minister of Tourism of Indonesia, Vietjet Vice President Mr. Do Xuan Quang and Ambassador of Indonesia to Vietnam Mr. Ibnu Hadi (from the left).

By offering high-quality services, diverse ticket classes and reasonable airfares, Vietjet continues to offer passengers memorable flying experiences on new aircraft with comfy seats and delicious hot meals served by lovely, dedicated and friendly cabin crews, and many more enticing add-on services.


(*) Excluding taxes and fees

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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