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In 2019, Vietjet sets plan to improve sharply air transport revenue, continues to expand international flight network, increases ancillary revenue proportion

Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

(Ho Chi Minh City, April 19, 2019) - In the morning of April 19, 2019, Vietjet Aviation Joint Stock Company held 2019 Annual General Shareholders’ Meeting. By the end of 2018, the new-age carrier Vietjet continues to record high and sustainable growth in all targets in the context of the national GDP reached to 7.08%, Vietnamese aviation and tourism industries continues to be bright spots of growth and investment attraction.


Vietjet operated 16 new aircraft with an average age of its fleet only 2.82 years. In 2018, Vietjet was the first carrier operating the new generation aircraft A321neo, which could save up to 16% fuel consumption, contribute to Vietjet’s reduction of operating costs.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

Last year, Vietjet transported over 23 million passengers in all flight network, operated 118,923 flights with 261,000 safe operating hours, load factor was at 88.06%, technical reliability reached 99.64% and other safety indicators of flight operation, ground operation were one of the leading airlines in Asia Pacific. Its on time performance (OTP) at 84.2% was good compared to OTP average of 78.69% in the world (Source: IATA).


The airline expanded international flight network and improved service quality to boost foreign currency revenue from ticketing, increase ancillary revenue from additional services and maximize fuel cost advantages when the international fuel cost was lower than domestic ones (due to tax, fee policies). In 2018, Vietjet opened 1 new domestic route and 22 international routes.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

In 2018, air transport revenue reached to VND33,779 billion, an increase of 49.8% year on year and reached 112.2% of its plan. Air transport profit before tax increased by 48.9% year on year. Ancillary revenue was VND8,410 billion, an increase of 53.5% year on year. The proportion of ancillary revenue in total revenue has also increased from 24.5% in 2017 to 25.4% in 2018 thanks to improvement of international transported passengers, completing SkyBoss ticket class in addition to diversifying additional services such as priority services, seat selection services, sky-shop on board, etc.


When listing in 2017, being one of the first company choosing international IPO standard (Reg S), Vietjet set plan to 3 year 2017 – 2018 - 2019 growth, aiming to get total revenue of VND147,782 billion, VND7,801 billion profit after tax of 2017 and 2018. The results exceeded the forecast in the prospectus when after 2 years the new age carrier had VND95,879 billion revenue and VND10,400 billion profit after tax. Earnings per share (EPS) was VND9,850 in 2018.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

Vietjet has a good record of paying high dividends from year to year with over 50%. With positive business results in 2018, shareholders decided to pay 55% dividend in both cash and shares.


In 2018, Vietjet has been successfully qualified with “IOSA International Air Safety” (only 8.6% of the world’s airlines had this certificate), and completed evaluation of ISO 27001 standards. At the same year Vietjet was awarded the highest ranking for safety with 7-stars by the international institution AirlineRatings.com.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

Total number employees of Vietjet by December 31, 2018 was 3,850 from over 30 nations to serve international development strategy, an increase of 24.3% year on year. In 2018, Vietjet trained 68 cadets to become pilots.


At the beginning of November 2018, Vietjet launched Aviation Academy with its flight simulatior complex (Full Flight Simulator) in partnership with Airbus. European Aviation Safety Agency – EASA approved and certified European standards – the world’s leading aviation standards. Until the end of last year, flight simulator provided more than 910 training hours. The Academy conducted 924 courses for 21,611 trainees, including 157 pilot training courses, 127 cabin crew training courses and 128 engineer training ones, etc.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

Vietjet was granted many prestigious awards in 2018, especially ranking at the 22nd in Top 50 airlines for financial indicators of AirFinance Journal.


In 2019, planning to open more 20 new international routes, transport nearly 28 million passengers, Vietjet expected to increase its air transport revenue to VND42,250 billion and air transport profit at VND3,800 billion. Plans focus on international route expansion to promote foreign currency revenue from ticketing, take advantages from the lower international fuel price than domestic ones, as well as increase ancillary revenue which has higher profit margin from high-income passenger segment.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

At the meeting, Mr. Donal Joseph Boylan (born in 1963) was elected as an independent director of Board of Directors for the 2017 – 2022 term. Mr. Boylan has more than 30 years of experiences in aviation and air financial industry, he used to be top leader at large institutions, listed companied in Europe and Hong Kong.


The delegations also listen to Vietjet’s 3 year development orientation report. In the next 3 years, Vietjet aims to maintain its leading position in domestic transport, effectively expand international routes, consider investment opportunities for infrastruture, terminals, technical services, ground services, training to promote the airline’s experience, advantages, efficiency.


Năm 2019, Vietjet đặt kế hoạch tăng trưởng mạnh doanh thu vận tải hàng không

Positive results over the years and in 2018 are the basis for building 2019 expectation plans, affirming the company’s good strategy to keep growing momentum, fulfilling the mission to offer flying opportunities to people, supporting tourism development, bringing values, efficiency to investors, becoming safe, efficient, the regional and international carrier.

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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