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Vietjet constantly expands flight network to Japan with the third route connecting Hanoi and Tokyo

• The Hanoi – Tokyo route will operate daily return flights between Noi Bai International Airport and Narita International Airport.

Mr. Vu Hong Nam, Ambassador of Vietnam to Japan (middle), Mr. Yasuo Ishii, Administrator of Japan’s Ministry of Land, Infrastructure, Transport, and Tourism (2nd, right), Mr. Makoto Natsume, Narita International Airport Corporation President & CEO (1st, left) and Mr. Do Xuan Quang, Vietjet Vice President (2nd, left) join in a ribbon cutting ceremony to mark Tokyo-Hanoi route’s opening.

(Hanoi, January 11, 2019) – Continuing the cheerful New Year’s celebrations, today the new age carrier Vietjet officially launches a service connecting Hanoi and Tokyo. This is the airline’s third route between Vietnam and Japan, not only meeting the increased demand for air travel, but also contributing to the development of tourism, trading and cultural exchanges between the two countries.

Attending a jubilant opening ceremony at Narita International Airport were Mr. Vu Hong Nam, Ambassador of Vietnam to Japan, Mr. Yasuo Ishii, Administrator of Japan’s Ministry of Land, Infrastructure, Transport, and Tourism and Mr. Makoto Natsume, Narita International Airport Corporation President & CEO.


Vietjet Vice President Do Xuan Quang remarks the new route’s opening at Narita International Airport.
Mr. Vu Hong Nam, Ambassador of Vietnam to Japan congratulates Vietjet on opening the third route to Japan, meeting the increased demand for air travel, but also contributing to the development of tourism, trading and cultural exchanges between the two countries.

Speaking at the opening ceremony, Mr. Do Xuan Quang, Vietjet Vice President, said: “We are delighted to launch a third direct route from Vietnam to Japan, following the opening of Hanoi - Osaka and Ho Chi Minh City - Osaka routes. The launch of this new route brings a new travel option for people and travelers from Tokyo, and the Kanto region in general, to Hanoi, the capital city of Vietnam, from where they have easy access to many more of the World’s famous destinations in Vietnam such as Sapa, Ha Long bay, Trang An and Son Doong cave. The two countries’ people and international tourists can also effortlessly transit to other ASEAN countries or destinations across the North Asia region with Vietjet’s comprehensive and constantly expanding flight network. I believe that with outstanding service quality, new fleet, dedicated and friendly cabin crew, delicious and hot inflight meals together with amazing ticket fares and exciting in-flight entertainments, Vietjet will offer its passengers with wonderful flying experiences.”


The Hanoi - Tokyo route operates daily return flights with a flight time of around six hours per leg on a new and modern aircraft. Previously, Vietjet launched two direct routes to Japan, including Hanoi – Osaka on November 8, 2018 and Ho Chi Minh City – Osaka on December 14, 2018. Passengers can now book tickets via www.vietjetair.com.


For the Hanoi-Osaka route, Vietjet and Japan Airlines have cooperated to offer a code-share flight service. The two airlines’ code-share service is also applied to Vietjet’s domestic routes, including Hanoi-Ho Chi Minh City, Hanoi – Da Nang and Ho Chi Minh City – Da Nang.


With a network comprising 39 domestic routes and 66 international routes, Vietjet operates safe flights with a technical reliability rate of 99.66% — the highest rate in the Asia Pacific region. As a fully-fledged member of International Air Transport Association (IATA), Vietjet has obtained the IATA Operational Safety Audit (IOSA) certificate and has been awarded a 7-star ranking, the world’s highest rate for safety, by AirlineRatings.


Vietjet’s Amy and Narita International Airport’s Kutan welcome and take photos with first passengers boarding Vietjet’s inaugural flight.
Vietjet’s Amy and Narita International Airport’s Kutan welcome and take photos with first passengers boarding Vietjet’s inaugural flight.
Vietjet’s Amy and Narita International Airport’s Kutan welcome and take photos with first passengers boarding Vietjet’s inaugural flight.
Vietjet’s Amy and Narita International Airport’s Kutan welcome and take photos with first passengers boarding Vietjet’s inaugural flight.

To celebrate the opening of the Hanoi - Tokyo route, Vietjet is offering one million super-saving tickets priced only from USD0 (*) all day long on January 9, 10 and 11, 2019 at www.vietjetair.com. These promotional tickets are applied to all routes connecting Vietnam and Japan, including Hanoi - Osaka (Kansai), Ho Chi Minh City - Osaka (Kansai), and Hanoi - Tokyo. The flight period applied for all promotional tickets is from February 14, 2019 to December 31, 2019.


Schedule for Vietjet’s flight routes between Vietnam and Japan:


Flight route Flight number Departure
(Local time)
Arrival
(Local time)
Hanoi – Tokyo VJ932 0:55 8:00
Tokyo - Hanoi VJ933 9:30 14:00
Hanoi - Osaka VJ938 1:40 7:50
Osaka - Hanoi VJ939 9:20 13:05
HCMC - Osaka VJ828 1:20 8:30
Osaka - HCMC VJ829 9:30 13:30

(*) Excluding taxes, fees

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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