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FAQs Shuttle Bus

1. What is shuttle bus?

Shuttle bus is support service for passenger that transports from Noi Bai Airport to Hanoi city center and vice versa.


2. Which company provide bus service?

Bus service is provided by Viet Thanh Transport Co., Ltd.


3. How do I book bus service?

Passengers may pre-book bus ticket:

During initial booking :

* Website: www.vietjetair.com

* Call Center: 19001886

* Vietjet ticketing offices or Agents.

After initial booking up to 03 hours prior to departure time (via website or Vietjet ticketing offices / ticketing agents)


4. How do I use the bus service?

The bus service is only applicable for domestic flights, which departure or arrival point is Noi Bai Airport (HAN). Therefore, passenger may only book bus service for these flights.

When passenger booked and completed the payment for the bus service, passenger will be received a booking code for this service corresponding to each flight that booked bus service.

At the time of using, passenger comes to the pick-up points of the bus service and Viet Thanh staff will check on the booking code, please note that passenger must use the correct booking code for the route that using.


5. Can I book bus ticket for my relatives?

No. Bus service is for passenger booking flight ticket on Vietjet website. Therefore, each passenger may only book 01 bus ticket/ per route/ per flight.


6. Where can I take a bus?

Pick-up and drop-off points of the bus service as follows:

From Noi Bai airport to Hanoi city center

Pick-up points :

* Domestic terminal –T1 (at the end of hall A and E)

* International terminal - T2 (opposite column 5)

Drop-off points :

* Nhat Tan Bridge

* Nghia Do Park

* Daewoo Hotel

* Kim Ma station

* Ha Noi station

* Thong Nhat Park (69 Tran Nhan Tong Street)


From Ha Noi city center to Noi Bai Airport

Pick-up points:

* Thong Nhat Park (69 Tran Nhan Tong)

* 302 Kim Ma street

* Vo Chi Cong (Xuan Dinh-Xuan La primary school)

Drop-off points :

- Domestic terminal

- International terminal

* Note: For pick-up and drop-off points at Noi Bai airport may change according to the operating conditions and regulations of the competent authority at Noi Bai airport.


7. I bought Vietjet flight tickets with bus service. If I need the bus service invoice, what should I do?

If you require an invoice for bus service, please contact Viet Thanh Transport Co,. Ltd via:

Email: chamsockhachhang@xevietthanh.vn

Hotline: 19006779

Please provide the following information:

- Buyer name

- Address

- Tax code

- Bus service booking code

- Recipient Information (Full name, address, phone number)

After receiving the information, Viet Thanh Transport Co., Ltd will issue invoice to passenger within 07 working days, then send the invoice to the address of the passenger.


8. If I lose or forget my baggage, what should I do?

Please contact Viet Thanh hotline for support : 19006779


9. If I bring a lot of baggage while using the bus service, will I be charged the fee?

For passengers booked bus service via Vietjet's website, the baggage weight is not more than 32kg / 01 piece, the size is not more than 119cm x 119cm x 81cm and the total weight of passenger luggage does not exceed 40kg / per passenger.

For baggage with a total weight exceeding 40kg / per passenger, the surcharge of the bus fare will be charged as 01 bus ticket at the time the passenger uses the service.


10. Can I cancel my bus ticket and get the refund?

No. Bus ticket can not be refunded or cancelled.


11. Can I use the bus service at any time?

After the passenger completes the payment and receives the booking code, the departure time of the bus service will be displayed on the booking information. The passenger can use the service within 72 hours before and after the departure time of the bus service shown on the booking information that sent to passenger’s email.

Note: when the passenger has changes in the itinerary, the system will send the updated departure time of the bus service to passenger’s email.


12. When’s my bus ticket valid?

Passenger can use the bus service within 72 hours before and after departure time of bus service. Departure time of bus service will be based on the estimated of departure time and arrival time of the flight as follows:

* Departure point is HAN: Departure time of the bus which is approximate to 03 hours before the estimated time of departure of the flight

* Arrival point is HAN: Departure time of the bus which is approximate to the estimated time of arrival of the flight


13. Where can I find the terms and conditions of the bus service?

All information about terms and conditions of the bus service, please click here.


14. I have pre-book the bus ticket, but then Vietjet changed schedule, will the bus service still be remained?

If the schedule changes within 72 hours before and after departure time of the bus service shown on booking information sent to passenger, passenger can still use the bus service.

If the schedule changes exceed 72 hours before and after departure time of the bus service shown on booking information sent to passenger, Viet Thanh system will update the schedule, passenger can still use the bus service.


15. How do I recognize the bus of Viet Thanh Co,.Ltd?

Viet Thanh bus is a bus with logo of Vietjet. Please find Viet Thanh’s staff who has uniform of Viet Thanh Co,. Ltd when using or support information.

Currency:

Special Passenger

Adults

Children

Infants

Booking Center

Hotline:
+84 1900 1886

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Passengers who aged from 12 years to under 14 years on the date of departure, traveling alone with conditions of acceptance:
· Accept carriage YPTA only on domestic flights.
· Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
· YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the declaration of indemnity form.
· YPTA are required to have someone to take/ pick up at departure and arrival terminal

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Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance:
· CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

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Infants (INF):
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
· Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require formedicalclearance (as Passengers required for medical clearance before departure)
· We refuse carriage INF under 14.
· INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF;Passengers required for medical clearance before departure.
· Each adult traveling with 01 INF and INF sists on an adult’s lap.
- The maximum number of INF on each flight depends on individual aircraft.

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 24 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 24 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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