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Our Booking Offices

SOUTHERN REGIONAL
Working hours: 07:00 – 21:00 (GMT+7) Mon - Sat
           07:00 – 19:00 (GMT+7) Sun & Holidays
            (Not applied for booking offices at airports)

Ho Chi Minh City
1.Booking office at Domestic Departure Terminal, Tan Son Nhat International Airport, Tan Binh Dist.
  Tel: +848.3547 4174        
  Fax.: +848.38489343
  Working hours: 03:30 – 00:30(+1) (GMT+7) Daily

2.Booking office at International Departure Terminal, 2nd floor, Tan Son Nhat International Airport, Tan Binh Dist.
  Working hours: 06:30 – 04:00(+1) (GMT+7) Daily

3.Booking office at 8Bis Cong Truong Quoc Te St. (Turtle lake Circle), W.6, Dist.3
  Tel.: +848.38239860       
  Fax: +848.38239859
   Working hours:07:30 – 21:00 (GMT+7) From Monday to Saturday
                        07:30 – 19:00 (GMT+7) Sunday and Holidays


4.Booking office at 2C Truong Son St., Ward 2, Tan Binh Dist.
  Tel: +848.38454640         
  Fax: +848.38454643

5. Booking office at 284 Nam Ky Khoi Nghia St., Ward 8, Dist. 3
Tel: (08) 62.667.667
Fax: (08) 62.667.667

  Phu Quoc Island, Kien Giang Province

1.Booking office at Domestic Departure Terminal, Phu Quoc International Airport
Tel: +8477.3991166
Working hours: 06:30 – 16:30 (GMT+7) Daily
   
CENTRAL REGIONAL
Working hours: 07:00 – 20:00 (GMT+7) Mon – Sat
               07:00 – 18:00 (GMT+7) Sun & Holidays
(Not applied for booking offices at airports)

Da Nang City
1. Booking office at Departure Terminal, Da Nang International Airport, Hai Chau Dist.
   Working hours: 04:35 – 22:15 (GMT+7) Daily

2. Booking office at 157 – 159 Ham Nghi St.,  Vinh Trung W., Thanh Khe Dist.
   Tel: +84511.3692665
   Fax: +84511.3692663

3. Booking office at 201 Hung Vuong St., Hai Chau 2 Ward, Hai Chau Dist.
   Tel: +84511.3868118

Tuy Hoa City
1. 
Booking office OS Song Ngọc A
Address: 38 Tran Hung Dao Street, 1 Ward, Tuy Hòa City, Phú Yên Province
Tel: 057.3.820.889
Hotline: 093.191.7889
Working hours: 
07:00 – 20:00 (GMT+7) From Mon to Sat
7h30 – 11h30, 13h30 – 18h00 Sunday and Holidays
 
Nha Trang City
1. Booking office at 16 Pasteur, Xuong Huan St, Nha Trang, Khanh Hoa.
    Tel: 058 626 16 16
    Hotline: 0120 600 1886
    Working hours:  08:00 - 22h00 Daily

Hue City
1. Booking office at Departure Termial, Phu Bai International Airport
Working hours: 07:00 – 10:00 & 16:0 – 19:00 (GMT+7) Daily

Vinh City , Nghe An Province
1.Booking office at Departure Terminal, Vinh Airport

Working hours: 06:00 – 21:00 (GMT+7) Daily

2. Booking office at 129 Nguyen Van Cu St., Vinh city
Tel: +8438.8608888          * Fax: +8438.6250869  
Qui Nhon City, Binh Dinh Province

1. Booking office at Departure Terminal, Phu Cat Airport
   Working hours: 08:00 – 17:00 (GMT+7) Daily

2. Booking office at 435 Tran Hung Dao, Qui Nhon City
   Tel: +8456.3820018
   Fax:  +8456.6250250
   
HIGHLAND REGIONAL
Working hours: 07:30 – 20:00(GMT+7) Mon – Sat
               07:30 – 18:00 (GMT+7) Sun & Holidays
(Not applied for booking offices at airports)

Da Lat City, Lam Dong Province
1. Booking office at Departure Terminal, Lien Khuong Airport
Working hours: 09:00 – 12:30 (GMT+7) Daily

2. Booking office at 02 – 04 Tran Quoc Toan St., Ward 3
  Tel: +8463.3822895

Buon Ma Thuoc City, Dak Lak Province
1. Booking office at Departure Terminal, Buon Ma Thuoc Airport
   Tel: +84500.3596596
   Working hours: 14:00 – 20:00 (GMT+7) Daily

2. Booking office at 13 Phan Boi Chau St., Buon Ma Thuot City
Tel: +84500.3926926        * Fax: +84500.3842333

Pleiku City, Gia Lai Province
1. Booking office 10B Trần Hưng Đạo , Tp. Pleiku , Gia Lai
   Tel: +84.059.3829.595
   Working hours: : 07:00 – 21:00 (GMT+7) From Mon to Sat 
                            07:00 – 19:00 (GMT+7) Sunday & Holiday

NORTHERN REGIONAL
Working hours: 08:00 – 20:00 (GMT+7) Mon – Sat
08:00 – 18:00 (GMT+7) Sun & Holidays
(Not applied for booking offices at airports)

Ha Noi City
1. Booking Office at Domestic Departure Terminal, Noi Bai International Airport, Soc Son Dist.
   Tel: +844.35844494
   Fax: +844.37282808
   Working hours: 04:00 – 21:00 (GMT+7) Daily

2. Booking office at 32 Tran Hung Dao St., Hoan Kiem Dist.
   Tel: +844.37281828   
   Fax: +844.37281838

3. Booking office at 87 Ly Thuong Kiet St., Cua Nam ward, Hoan Kiem Dist.
   Tel: +844.39411339
   Fax: +844.39411258

Hai Phong City
1. Booking office at Departure Terminal, Cat Bi Airport
  Tel: +8431.3273031   
  Fax: +8431.3273031
  Working hours: 07:30 – 20:30 (GMT+7) Daily

2. Booking office at 07 Tran Nguyen Han St., Le Chan Dist.
  Tel: +8431.3630032
  Fax: +8431.3630032

Thanh Hoa City
1. Booking office at 120 Tran Phu St, Dien Bien Dist.
   Tel: +8437.3286 668
   Fax: +8437.3286 668
   Working hours: 07:300 – 20:00 (GMT+7) Mon – Sat
                                08:00 – 18:00 (GMT+7) Sun & Holidays
 
(*) All VietJet Airport Booking Offices’ working hours are followed by the departing times, so we may change from time to time without further notice.

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+84 8 3551 6220

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Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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