Vietjet launches two new routes from Hanoi to Taipei and Hue

(Hanoi, October 30, 2016) – Vietjet today launched two new routes of Hanoi – Taipei and Hanoi-Hue at Noi Bai International Airport, looking to meet the increasing travel demand of individuals and tourists, thus help boost the regional trade and integration.

Vietjet to lead the music trend with Quest Festival 2016

(Ho Chi Minh City, October 27, 2016) – Vietjet will accompany with the Asia’s prestigious music event of Quest Festival 2016 in Hanoi on November 4, 5 & 6, 2016 with many interesting activities. The event performers will fly Vietjet domestically and internationally. The participants of the event will also have chances of winning 1,000 promotional code offering 10% air ticket discounts for flying on all Vietjet’s domestic routes from November 20 to December 30, 2016.

Vietjet spread its wings to beloved Central region

Sympathizing the losses and difficulties of people in the Central Region, Madam Nguyen Thi Phuong Thao called out to everyone in Vietjet to joined hand helping the unfortunates during the severe typhoon with high spirit of “loving the others”

For that reason, project “Charity flights to beloved Central region” was raised and started immediately by Vietjet in collaboration with HD Bank, bringing thousands of necessary goods to localities in Quang Binh and Ha Tinh Provinces. At the same time, housing fund was also raised by Vietjet to help build 5 new houses for those who lost their homes during the typhoon. 

 

Vietjet officially gears up for Hanoi-Taipei and HCMC-Kaohsiung routes

(Ho Chi Minh City, October 19, 2016) – Today Vietjet hold the official announcement ceremony for the new routes of Hanoi – Taipei and Ho Chi Minh City-Kaohsiung in order to meet the increasing travel demand of people and tourists, looking to boost regional integration and trade. Mr. Shih Che, Deputy Mayor of Kaohsiung; Ms. Tseng Tzu Wen, Director-General of Kaohsiung City Government Tourism Bureau; Mr. Tran Duy Hai, Head of the Vietnam Economic and Cultural Office in Taipei; Vietjet leaders and high-ranking dignities from Vietnam and Taiwan.

Vietjet Air to ban the carrying of Samsung Galaxy Note 7

(Vietjet, Ho Chi Minh city, October 18th 2016)- In order to ensure safety and security for all passengers and flights, Vietjet officially announced that Samsung Galaxy Note 7 is now prohibited on any flights operated by Vietjet under any forms of transportation, including carry on baggage, checked baggage as well as cargo services. The announcement has come into effect as of October 18th, 2016.

Vietjet to participate in ModeTour Travel Mart 2016

(Ho Chi Minh City, Vietnam, October 10th, 2016) – Vietjet will participate in ModeTour Travel Mart 2016 which will be held during October 13th – 16th, 2016 at SETEC Trade Exhibition Center, Gangnam-gu in Seoul. This year participation is expected to entertain all visitors with Vietjet’s interesting activities including lucky draws for free tickets from just 0 dong and other amazing gifts, a challenging game named “Vietjet Fly” or other thrilling performance, etc. Moreover, visitors can freely take their photos with the airline’s exquisite flight attendants.

Vietjet celebrates Vietnam Women’s Day with thousands of promotional tickets

(Ho Chi Minh City, October 8, 2016) – In celebration of Vietnam Women’s Day on October 20, Vietjet expresses thousands of best wishes and presents 300,000 promotional tickets to all passengers from only USD0 under “12pm, It’s time to Vietjet” campaign on the three golden days of October 11, 12, 13, 2016 only at www.vietjetair.com. The promotion applies for all international routes from Vietnam to Hong Kong, Kaohsiung, Taipei, Tainan, Seoul, Singapore, Bangkok, Kuala Lumpur and Yangon

Vietjet accompanies the Vietnam Open 2016 Tournament

(Vietjet, October 7, 2016) – Vietjet will accompany Vietnam’s world-standard tennis players under the Vietnam Open 2016 Tournament from October 8 to 16, 2016 at Lan Anh Tennis Club in Ho Chi Minh City.

Ever dream of flying? Make it come true with Vietjet’s October recruitment

Vietjet announces to open new international routes to and fro Hai Phong aimed at attracting more investment, tourists and promoting local economic growth

(Ho Chi Minh City, September 19th, 2016) – Today at Hai Phong Investment Promotion Conference, Vietjet Air Chairwoman Nguyen Thanh Ha revealed the airline operation plan for its two newest international routes departing from Hai Phong for Seoul in Korea and Bangkok in Thailand, respectively. The new routes will add up to a total of 09 routes operated by Vietjet from Cat Bi airport.

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Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Children:

Passengers from 2 to under 12 years old (as of the date of departure) is called the child, the child seat must be purchased separately and adult fares. A (01) adults are taking the same (01) children.

When filling in at the airport, children need a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

Passengers from 12 to 14 years are considered adults and can travel alone, if you travel alone, apart from the necessary paperwork to travel as required, shall contain a guarantee of legal representative indemnity for VIETJET AIR

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Infant:

Passengers under 2 years old (as of the date of departure) is called a baby, your baby will not have to buy a ticket and sit in an adult's lap. A (01) adults are taking the same (01) baby.

When filling in at the airport, babies need to have a birth certificate or passport (for international travel). VIETJET may refuse transportation to the lack of documentation on the case.

All children must be accompanied by father / mother or guardian aged 15 and up

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1. Wheelchair service:
a. Wheelchair service is a service offered to disabled or medical passengers with reduced mobility, including:
- Passengers requiring wheelchair for ramp (WCHR) are passengers who can ascend/ descend steps and make own way to/from cabin seat, but requiring assistance for distance to/from aircraft across ramp
- Passengers requiring wheelchair for step (WCHS) are passengers who can not ascend/ descend steps, but are able to make own way to/from cabin seat, requiring assistance for distance to/from aircraft across ramp and up/down steps
- Passengers requiring wheelchair for cabin (WCHC) are passengers who completely immobile, requiring assistance to/from aircraft, up/down steps and to/from cabin seat

b. Conditions of acceptance:
- Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
- Passenger’s health are well enough to make the flight. In case of illness, passengers must complete medical clearance to ensure healthy enough to make the flight (as Passengers required for medical clearance before departure).
- The maximum number of passengers requiring wheelchair on each flight is limited depend on individual service.
- Passengers requiring wheelchair for step(WCHS): be accepted when travel with accompanied passenger, who is from 18 years of age or older, healthy enough to assist WCHS passengers up/down steps and on board; each accompanied passenger is accepted to travel with only 01 WCHS.
- Passengers requiring wheelchair for cabin (WCHC): We do not provide wheelchair equipment on board; If passengers agree with the condition: we accept for carriage as WCHS.

2. Service for Blind passengers (BLND):
a. Service for Blind passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied BLND passenger: We accept for carriage of accompanied blind passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist BLND passengers; Each accompanied passenger is accepted to travel with 02 BLND.
- For unaccompanied BLND passenger: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• BLND passengers who are able to self-service in all itinerary is accepted carriage.
• BLND passengers must have assistance from relatives at departure and arrival terminal.

3. Service for Deaf passengers (DEAF):
a. Service for deaf passengers is a service offered to passengers, who lost the ability to sense the visual partly or completely, and need special supports.

b. Conditions of acceptance:
- For accompanied DEAF passengers: We accept for carriage of accompanied deaf passenger as normal passenger; accompanied passenger is required from 18 years of age or older, healthy enough to assist DEAF passengers.
- For unaccompanied DEAF passengers: 
• Requests must be made at least 48 hours before departure time via VietJet Ticketing office or Call center.
• DEAF passengers who are able to self-service in all itinerary is accepted carriage

4. Extra seat service (EXST):
a. Extra seat service is a service offered to passengers, who are oversized, require 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.

b. Conditions of acceptance:
- Please contact with our ticketing offices, agents, Call center for EXST requirement.
- Application fare as passenger book 1 more ticket at the time of booking service.

5. Pregnant women (PREG):
Pregnant women are required to inform us at the check-in counter and satisfied conditions below:
a. Pregnant women are required to sign the waiver of responsibility form.

b. Pregnant women over 27 weeks – 32 weeks:
- Passengers present maternity certificate form satisfy conditions following:
• The certificate is confirmed by maternity doctor.
• The certificate must not be more than 7 days old from the date of travel
• Health diagnosis of pregnant and fetus are good enough to make the flight. In case Health diagnosis of pregnant and fetus are not good enough to take the flight, are required to complete medical clearance (as Passengers required for medical clearance before departure)

c. Pregnant women over 32 weeks: We refuse carriage.

d. Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal: are required to complete medical clearance (as Passengers required for medical clearance before departure)

6. Passengers required for medical clearance before departure:
a. Passengers required for medical clearance before departure is a passenger who has at least one of the criteria below: 
- Passengers who are unable to care for themselves during the flight due to mental problems
- The injured passengers, illness or health condition can cause seriously impact to the other passengers on the flight.
- Pregnant passengers, include: Pregnant with twin or more children; or being pregnant by artificial insemination; or fetal evolution is abnormal.
- Infants with unusual health status or prematurely born children
- Passengers who might have their medical condition aggravated during the flight: lung diseases, ear or nose diseases, newly broken bone, newly surgery, newly being pregnant by artificial insemination, serious allergy, etc.
- Passengers with contagious disease: chicken pox, pulmonary tuberculosis, measles, parotitis, etc

b. Conditions of acceptance: 
- Conditions of accompanied passengers:
Being able to move and care for himself during the flight, accept carriage without accompanied passengers
Being unable to move and care for himself/herself during the flight: accept carriage when travel with accompanied passengers, who is from 18 years of age or older, healthy enough to assist passengers; each accompanied passenger is accepted to travel with only 01 passenger required for medical clearance before departure.
- Condition of health examination: passengers are required to complete health certificate with condition following:
• Health certificate from medical centers following:
 In Vietnam: General and specialized hospitals at central, provincial, city, district or equivalents; private and international hospitals; international general clinic.
 In other countries: Medical central with legal status licensed by authorized authority to operate in local countries.
• Health certificate according to our form Health certificate
• The date of diagnosis must not be more than 7 days from the date of travel
• Refusing carriage:
 Prognosis will get worse for the anticipated trip and/or 
 Passengers’ medical might offensive to other passengers.
• Pregnant women are required to sign the waiver of responsibility form.

7. Infants; Children; unaccompanied minors; young passengers traveling alone:
a. Infants (INF): 
- Infants are passengers who aged under 02 years on the date of departure.
- Conditions of acceptance:
• Infants with usual health status. In case of Infants with unusual health status or prematurely born children are require for medical clearance (as Passengers required for medical clearance before departure)
• We refuse carriage INF under 14.
• INF are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special assistance as WCH; BLND; DEAF; Passengers required for medical clearance before departure.
• Each adult traveling with 01 INF and INF sists on an adult’s lap.
• The maximum number of INF on each flight depend on individual aircraft.

b. Children (CHD):
- Children are passengers who aged from 02 years to under 12 years on the date of departure.
- Conditions of acceptance: 
• CHD are required traveling with accompanies, who is from 18 years of age or older, is not passenger requiring special.
• An adult travel with maximum: 1 INF and 1 CHD under 6 years old; or 02 CHD under 6 years old; CHD from 6 or older: no limitation.

c. Unaccompanied minors (UM):
- Unaccompanied minors, who aged from 02 years to under 12 years on the date of departure, traveling alone.
- We do not provide UM service.

d. Young passengers traveling alone (YPTA):
- YPTA are passengers, who aged from 12 years to under 14 years on the date of departure, traveling alone.
- Conditions of acceptance:
• Accept carriage YPTA only on domestic flights.
• Requests must be made at least 48 hours before departure time via VietJet Ticketing offices and Call center.
• YPTA are accepted carriage provide Parents/ Guardian complete the Registration for young passenger travel alone form and sign the waiver of responsibility form.
• YPTA are required to have someone to take/ pick up at departure and arrival terminal

8. Baby bassinet on board service; Stretcher service; Oxygen service: We do not provide these services.

9. Elderly passengers:
- Elderly passengers who are 60 years old or older.
- In case of elderly passengers require special assistance, apply correspondence conditions of acceptance.

Contributed – to – Revolution passengers, disabled passengers, elderly passengers, pregnant women and passengers travel with infant are served with priority at Vietjet ticketing offices, airport and onboard.

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